WE CURRENTLY SHIP WITHIN THE UNITED STATES.
UNITED STATES —
We ship to the contiguous United States, HI, PR and AK. At this time, we are unable to shop to P.O. boxes or APO/FPOs at this time. Please allow extra time in transit for orders going to non-contiguous United States addresses.
Tracking notifications will be sent when the order is processed, not shipped. Please allow 48 hours for tracking to go live upon receipt of tracking. Alaska and Hawaii may take longer.
Processing Times
Orders are processed within 12 - 48 hours. Orders placed on Friday, Saturday, Sunday, or a holiday Monday will be processed on the next business day. Time in transit does not include processing times.
Time In Transit (excluding holidays and weekend):
- Standard: 4-8 Business Days*
- 2 Day: 2 Business Days, by end of day*
- Overnight: 1 Business Days, by end of day*
*Please allow extra time in transit for APO, PO Box, HI, PR and AK addresses
Please note, time in transit estimates do not include processing time. Time in transit begins once the package is handed to the carrier.
Holiday Shipping Cut Off Times:
- FedEx Ground Home 12/9
- FedEx 2 Day 12/16
- FedEx Overnight 12/18
WAREHOUSE HOLIDAYS (orders placed on these dates will ship the following business day)
Standard Shipping (All rates are calculated in USD)
- Standard Canadian Shipping = Rates based on destination zip code and weight + duties & taxes
Time In Transit (excluding holidays and weekend):
- Standard: 8-14 Business Days
*Canada destined orders are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations. These are now collected at checkout.
Boy Smells is not responsible for duties, taxes or tariffs, nor do we reimburse any charges associated with those fee types. Boy Smells is not responsible for packages that are refused, or packages that cannot clear customs due to country restrictions, or any additional package delays. The cost of shipping is paid directly to the shipping provider and therefore is not refundable.
Have a question? Canadian customers can reach out to help@passportshipping.com or click on the NEED HELP button on your tracking page to contact a Passport expert and get assistance with your order.
INTERNATIONAL SHIPPING — At this time, we do not offer international shipping. Any orders using a freight forwarder are not eligible for a return or exchange. If you choose to use a freight forwarder, we are not able to guarantee the condition of your order upon arrival and are not liable for anything that happens once the package is confirmed as delivered.
IMPORTANT SHIPPING INFORMATION
Boy Smells is not responsible for lost or stolen packages. Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier for missing packages, stolen packages, deliveries to be held for pickup, or for address change requests.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. Please consider shipping to an address where someone is always present to receive the delivery, i.e. workplace or grandma's place.
If your package stops moving at any point don’t fret. It is still on its way to you and is likely just clearly customs or a new distribution center scan. Occasionally there may be weather delays or events that will cause delays, your tracking page will be updated with the latest shipping status.